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Purchase Terms and Conditions

It is important that you read the terms and conditions on these pages (the "Purchase Terms and Conditions") and understand them. They apply to all orders you place for purchases of goods (“Goods”) and experiences (“Experiences”) to be made on our websites (the "Site") and form the basis of all contracts made between you and us as a result of those orders. Unless the context otherwise requires words denoting the singular shall include the plural and vice versa. References to Days means calendar days.

GENERAL

  1. Intro
    1. Our website terms of use, which can be found here, govern your use of our Sites
    2. Our privacy policy, which can be found heresets out how we use any information you provide to us whilst using our sites; and
    3. Our cookies policy, which can be found here, sets out how cookies, web beacons and similar technologies are used by us as you use our Sites.
    4. By placing an order on our Site, you agree to be bound by these Purchase Terms and Conditions and you also agree that they will form the basis of the contract for any purchases you make from our Site. If you do not wish to accept the Purchase Terms and Conditions or if you are unsure as to the meaning of any part of them, then please do not place any orders on the Sites.
    5. We may occasionally update these Purchase Terms and Conditions, for example to comply with changes in the law or to take account of new ordering processes, goods or services that we may offer. Our terms and conditions may also be subject to local jurisdiction variations.  You should read the latest version of the Purchase Terms and Conditions on the Sites whenever you place an order, in order to ensure you are happy with the current Purchase Terms and Conditions at the time you place your order. These Purchase Terms and Conditions were last updated in August 2024.
    6. We advise you to keep a copy of these Purchase Terms and Conditions and your order details for your future reference. We have tried to make these Purchase Terms and Conditions "printer friendly" and recommend that you print them from our website when placing your order.

 

  1. Our Details
    1. Our main trading address is Jaguar Land Rover Ltd, Banbury Road, Gaydon, Warwickshire CV35 0RR. Our VAT number is GB927153228.
    2. If you have any questions about these Purchase Terms and Conditions, need assistance with a purchase or have any other customer service enquiries, then please contact us.

 

  1. Who can purchase from us
    1. To purchase from us you must be over 18.
    2. You do not need to register on the website in order to place an order, as our Sites allow you to make orders using a guest account.

 

  1. Goods and Experiences Descriptions
    1. Product dimensions supplied are intended to give an approximate indication of the size of individual products. Products shown may not be actual size.
    2. We cannot guarantee that your computer's display will accurately reflect the colour of the products you order and, therefore, those products may vary slightly in colour from the images on the Sites.
    3. The right is reserved to change the specifications, colours and prices of the products illustrated and described in our website at any time.
    4. Our product offerings may vary from market to market and are subject to change without notice.
    5. Product dimensions supplied are intended to give an approximate indication of the size of individual products. Products shown may not be actual size.
    6. If you have any doubts about the colour, size or any other specification of the products you wish to order, we recommend you contact our customer services department, using the details given above in the "Our Details" section prior to placing an order on the Website.

 

  1. Experiences
    1. You must ensure that prior to attending or taking part in an Experience you have read carefully and can comply with the pre-conditions at clause 21 below.

HOW TO ORDER AND PAY

  1. Order Process
    1. If you wish to order something from the Site, you can do so by selecting the quantity (each guest at an Experience being one item) you wish to purchase and then adding it to your 'shopping basket’.
    2. At the 'shopping basket' page you will have the opportunity to review estimated delivery timescales for Goods being purchased, confirm the time, date for an Experience, quantities (each guest at an Experience being 1 (one) item) and apply any valid discount code you may have. 
    3. The maximum number of guests for an Experience at a set time and date is 9 (nine). Please contact customer services (contact us) if you wish to make a larger group booking.
    4. You will then proceed through the checkout process (either using the guest checkout or by logging into your account), first entering your email address, then entering your address and delivery information, then proceeding to secure payment. There is the opportunity at this point to review and amend billing address and add payment details as well as reviewing the order summary.  You will have another opportunity to apply any valid discount code you may have. You will also be asked to confirm agreement to these Purchase Terms and Conditions.
    5. You should check that all the details are correct. If they are not correct, you can step back through the checkout process and correct any mistakes before confirming and submitting your order to us.
    6. It is your responsibility to ensure that your order is correct before submitting it to us. If you have any problems with your order, please contact our customer service department (contact us).
    7. To place your order you must click the "Place Order" button on the checkout page which commits you to payment and is your acceptance of these terms and conditions. You will be directed to a secure payment page operated by our provider of on-line payment facilities where you may have to go through a transaction confirmation process with the issuer of the card that you are using to pay.
    8. Please note, it is possible that your card issuer may charge you an online handling fee or processing fee. We are not responsible for this. Once you have entered your payment information and your payment has been confirmed, you will then be directed to an Order Acknowledgement screen on our Site displaying the details of your order.
    9. Whilst every effort is made to ensure the accuracy of Goods and Experience information on the site, all orders are subject to availability. If we are unable to accept and fulfil your order for any reason, we reserve the right to cancel your order and refund the price paid. Our customer service team will notify you if that occurs.

 

  1. Payment
    1. The prices indicated on our Sites include all taxes (but excluding import and other taxes and duties referred to in 7 c. below) and show the applicable UK VAT, which may be payable in respect of the Good and/or Experience ordered, unless otherwise Please check our FAQ section for details of VAT treatment if you are purchasing from outside the UK.
    2. Prices for Goods exclude delivery costs, which will be automatically added to the total amount due once you have selected your chosen delivery method. Delivery on orders over 70kg need to be quoted separately - see the “Delivery” section below.
    3. If you have ordered Goods for delivery outside of the UK, you may be liable to pay import duties or other taxes, and VAT applicable in your own country. The prices referred to in 7 a. & b. above do not include these costs, duties and taxes. You are solely responsible for paying these charges and we recommend that you contact your local customs office for further information.
    4. All payments must be made at the time of placing the order using the payment facilities on the Site. We accept payment from all major debit and credit cards and payment via google and apple pay.
    5. It is your responsibility to ensure that the payment details you provide are correct and complete. We do not have to supply Goods and/or Experiences to you if the details you submit when making your order are incorrect or incomplete, and we are unable to take payment as a result.
    6. No payment will be treated as made until we have received it in cleared funds, and we will not dispatch Goods ordered or confirmation of an Experience booking until we receive payment in full.
    7. It is always possible that despite our best efforts some of the Goods and Experiences we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the correct price of Goods or Experience at the date of your order is less than our stated price at the date of your Order Acknowledgment, we will charge the lower amount. If the correct price at the date of your Order Acknowledgment is higher than the price stated to you, we reserve the right to cancel the order and refund the price paid. Our customer services team will notify you if this happens. If we are unable to accept your order for any reason, then we will refund any money paid by you in respect of that order. If we have not yet taken payment from your debit/credit card, then we will not do so.

 

  1. Promotional Codes, Discounts & Offers (Promotional Codes)
    1. Promotional Codes offered by us are valid only for use as part of a purchase made via 
    2. Promotional Codes cannot be used in conjunction with any other offers or discounts.
    3. Promotional Codes are valid on full price Goods and experiences only.
    4. Promotional Codes do not apply to delivery charges for goods unless otherwise stated.
    5. Promotional Codes cannot be applied to previously placed orders.
    6. Promotional Codes are not transferable or redeemable for cash or credit.
    7. Promotional Codes can be single or multiple use. If applicable, be sure to check the promotional code's specific terms and conditions for more information.
    8. We reserve the right to vary or discontinue Promotional Codes and/or offers at any time.
    9. Sale or discount purchases are subject to any stated terms specific to the promotion. We reserve the right to vary or discontinue the discount at any time.
    10. The following products are excluded from all promotions:

217629,231601,JAG407,217629C,231601C,BD36166,BD36747,BD36788,01024405,01110104,01110105,01110114,01110115,01990100,01990100blk,01990105,01990105blk,01990110,01990110blk,T4K12729,01990115,01990115blk,01990120,01990120blk,01990200,01990200blk,01995000,01995000blk,01995100,01995159,01995200,01995550,01995555,01996010,01996050,01997000,T4K12730,T4K12732,T4K12731,C22250,EXCESSSTOCK,LREXPERIENCE,LREXPERIENCE1,LREXPERIENCE2,LREXPERIENCE3,LREXPERIENCE4,LREXPERIENCE5,LREXPERIENCE6,JAGEXPERIENCE1,JAGEXPERIENCE2,JAGEXPERIENCE3,JAGEXPERIENCE4,JAGEXPERIENCE5,JAGEXPERIENCE6,LRDEFENDERBOOK,BD11023,LR123935,LR133344,LR134461,LR134464,LR134465,LR134466,LR134467,LR134468,LR134469,LR134470,LR134471,LR135109,LR134478,LR135108,LR135110,LR134477,LR134472,LR135105,LR135106,LR135114,LR135115,LR135107,LR135112,FITTING-TEST,CLASSICWORKSTOUR

    1. Sale & Clearance items.
    2. Land Rover & Jaguar Experiences.

 

  1. Ownership of Goods
    1. You own the Goods once we have received payment in full for them and they have been delivered to you.

DELIVERY OF GOODS

  1. Delivery costs
    1. Standard delivery is Global Tracked Delivery. Confirmation of Experience orders is sent by email to the address used in the purchase order.
    2. Sales and deliveries are not available to sanctioned countries and/or the following locations: Iran, Syria, Cuba, North Korea, Sudan, Crimea region of Ukraine, Russia.
    3. Delivery charges are subject to change without notice.
    4. The Site will calculate delivery charges based on weight and volume up to a limit of 70 kilograms after which you will need to contact our customer service teams to discuss shipping options.
    5. All deliveries subject to item weight, volume, hazardous status, packaging and market applicability.  All checkout quoted delivery costs are subject to change before items are dispatched.  Whilst every effort is made to ensure the accuracy of delivery costs, it may be necessary to revise costs before items are dispatched. Our customer services team will notify you if this be the case with the revised costs.

 

  1. Delivery Terms
    1. If we are unable to accept and fulfil your order for any reason you will be notified by our customer service team.  
    2. We cannot guarantee delivery dates and are not responsible for delays caused by events beyond our reasonable control, such as poor weather conditions or labour disputes at the delivery service providers that we use. In the unusual event that we are unable to deliver your order within thirty days of the date of your order, we will let you know this. At that point you will have the option to cancel your order or to agree to continue with it, and we will then dispatch the item if and when it becomes available.
    3. If you have not received the Goods by their expected date for arrival then please let our customer services team know as soon as possible.
    4. If you have ordered multiple items, we may deliver the Goods in several instalments but will not make extra delivery charges for this.
    5. Delivery will be complete once we have delivered the Goods in question to the address you gave us (or any alternative address that you have agreed that we may leave the goods at). If no-one is available at the address to take delivery we will leave you a note to this effect, in which case you should contact us to re-arrange delivery. If you fail to contact us to re-arrange delivery with the period specified by us or fail to take delivery on the re-arranged date, then the Goods may be returned to our warehouses. If that happens then we reserve the right to charge you for the additional costs that we may incur as a result and to cancel your order.
    6. The Goods become your responsibility once delivery has been completed.
    7. You must comply with all applicable laws and regulations of the country to which you ask us to deliver Goods we will not be liable or responsible if you break any such laws or regulations. 

SUPPLY OF EXPERIENCE

  1. Experiences
    1. Subject to cancellation rights, we will provide the Experience to you at the date and time and at the address specified in your Order Acknowledgment.

CHANGES TO EXPERIENCE BOOKINGS

  1. Changes
    1. If you wish to change a confirmed Experience order please contact us. We endeavour to make changes, but this is not guaranteed. We will let you know if the change is possible and if so and before the changes are confirmed, if this causes any change to the price or timing of the Experience or any other changes which may be necessary. If we cannot make the change or the consequences of making the change are unacceptable to you, you may be able to cancel the order (see clause 15 – ‘Your right to cancel’). Any confirmed changes to the order will be treated as agreed changes to the original purchase order.
    2. We may make minor changes to your order:
      1. to reflect changes in relevant laws and regulatory requirements; and
      2. to implement minor technical adjustments and improvements, for example to address a security threat.
    3. We may also make changes to the Experience itself or these Purchase Terms and Conditions. If we do so we will notify you and you may then contact us to cancel your order before the changes take effect and receive a refund for any monies paid to date, provided that you have not already attended or taken part in the Experience.
    4. Where we agree to make any changes to your order, the Experience or these Purchase Terms and Conditions the amended order, Experience and/or Purchase Terms and Conditions will supersede any previous order, Experience and/or Purchase Terms and Conditions.

OUR LIABILITY TO YOU

  1. Liability
    1. For further information about your legal rights and how they may be affected by these Purchase Terms and Conditions, including this section on our liability to you, we advise you to contact your local Citizens Advice Bureau or visit the Trading Standards website at tradingstandards.gov.uk.
    2. Subject to the caveat at the end of this section, we are only liable to you for losses which you suffer as a foreseeable result of us breaching these Purchase Terms and Conditions, or our negligence. A loss is foreseeable if it was an obvious consequence of us breaching these Purchase Terms and Conditions, or if you and we contemplated those losses at the time the contract between you and us was formed. We are not liable to you for any losses which were not foreseeable.
    3. We are not liable to you for losses which you suffer due to any event beyond our reasonable control. If such an event takes place that affects the performance of our obligations under a contract with you:
      1. we will let you know as soon as we reasonably can; and
      2. our obligations will be suspended, and the time in which we have to perform those obligations will be extended for the duration of the relevant event. If the event affects our ability to deliver Goods to you or provide an Experience, we will arrange a new delivery date or date for the Experience with you once the event is over.
    4. We will not be liable to you for any consequential or indirect losses, including business losses that you may incur, including but not limited to lost profits, loss of business, loss of business opportunity or business interruption.
    5. Your safety is our highest priority, but you acknowledge that some of the Experiences, particularly any off-road or track driving Experiences, involve inherent risks of damage to both you and your property. By participating in such Experiences, you agree that you accept that you share in the responsibility to maintain your own safety and that of others and of property by your own actions or conduct.
    6. Nothing in these Purchase Terms and Conditions shall limit or exclude our liability to you:
      1. for death or personal injury caused by our negligence.
      2. for fraud or fraudulent misrepresentation;
      3. for breach of any obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;
      4. for any other liability that may not be limited or excluded under applicable law.
      5. under Part I of the Consumer Protection Act 1987, the Consumer Rights Act 2015; or
      6. for any other liability that may not be limited or excluded under applicable law.

RETURNS AND REFUND POLICY FOR GOODS (for Experiences, see further below)

  1. Your Right to Cancel
    1. Consumers ordering Goods at a distance such as via telephone or online (distance orders) have certain cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
    2. Consumers and businesses may cancel all distance orders for Goods other than audio or video recordings or software at any time from the Order Acknowledgement to within 30 (thirty) calendar days after the date of Delivery or collection. After this date we may agree to accept returns but this is not guaranteed.
    3. Subject to clause 16, there is no right to cancel an order after the thirty-day period has expired.
    4. These cancellation rights are subject to conditions on the right to return defective or damaged Goods set out below in the "Damaged or Defective Goods" section, and your other legal rights.
    5. You must return the Goods to us promptly and in any event within fourteen (14) days of cancellation. Please see our Returns Page [link] for details.
    6. Subject to clause 16 for orders cancelled pursuant to clause 15 a. & b. you will receive a refund of the price you have paid for your Goods standard delivery charges. Refunds will be paid as soon as possible and, in any case within 14 days after the day on which we receive the Goods back. All refunds will be made by the payment method which you originally used to purchase the goods.
    7. You must obtain a Return Merchandise Authorisation (RMA) for return of Goods, this can be requested via your account or by using this form to view your order: “Request a Return”. 
    8. Returns collections of Goods can be arranged by Jaguar Land Rover Classic Operations – do not return any items via any other method – the return will not be accepted. Please contact customer services to make such arrangements.
    9. Returns delivery and collections costs are not covered unless item(s) are faulty/incorrect.
    10. The returns collection costs will be deducted from the amount to be refunded to you.
      1. You must take reasonable care of the Goods and not use them. If you fail to comply with this obligation, we may reject cancellation due to the value of the goods being diminished by your handling of them and/or have a right to claim the cost of any deterioration, up to the price of the Goods, which shall be deducted from your refund.
      2. Where possible please return Goods in their original packing. This will save you having to buy alternative packaging in which to return the goods and reduces the risk of damage when they are returned. You will be responsible for any damage caused to the Goods including any damages caused by you failing to pack the Goods properly for their return.
    11. You must also return any free gift or promotional product received by you as a result of that order. We may charge you a reasonable amount for the free gift or promotional product if you do not return it.
    12. If you cancel part of an order, then we will recalculate the original order price and adjust the delivery charges payable by you for the retained items accordingly. This may result in a payment being required if, for example, the revised order price is now lower than that required to obtain free or reduced rate delivery charges.
    13. Cancellation of an order for Goods will not affect any order of an Experience in the same order unless you also expressly cancel the experience. The terms relating to cancellation of an Experience are dealt with below at clause 18.
    14. Please note that the right to cancel does not apply to orders for personalised, made to measure, custom made or perishable Goods or where you have received enhanced delivery or early supply of services.
    15. Your right to cancel the contract for the purchase of Goods begins as soon as the contract is formed. As explained above, the contract is formed when we accept your order. Once you have received the Goods, your right to cancel lasts until thirty (30) days after you have received them beginning on the day after you received the goods.
    16. Until the Goods are dispatched the order may be cancelled by us or by you.
    17. If you wish to cancel your order, please contact us using the customer service details set out in the "Our Details" section above, stating your order reference number or follow the instructions in the “Request a Return” section.

 

  1. Damaged or Defected Goods
    1. You should inspect the goods when you receive them for defects or damage. If you find that they are already defective or damaged, you should contact us as soon as possible. We may offer a repair, exchange or refund, as appropriate, in accordance with your legal rights.
    2. As a consumer you have certain legal rights in relation to the quality of the products that we supply. For details of those legal rights, please contact Citizens Advice Bureau or visit the Trading Standards website at tradingstandards.gov.uk.
    3. In addition to these rights, we provide the following warranty with the products that you order from the Site.

 

  1. Warranty for Goods
    1. We want you to be completely happy with your Goods. They have been designed and manufactured with as much care, attention to detail and quality control, as our vehicles.
    2. If there is any defect in any Goods that you purchase from the Site and you notify us of this within twelve (12) months or twenty-four (24) months (depending on certain factors, see below*1) after the date of delivery in accordance with this warranty section then we will at our option repair or replace the Goods or, if neither is possible within a reasonable time, we will refund the price paid by you.
      1. *1 For car parts (including vehicle components and vehicle accessories) twenty-four (24) months in UK and the following European countries: Belgium, Bulgaria, Cyprus (South), Czech Republic, Denmark, France, Germany, Greece, Hungary, Ireland, Italy, Netherlands, Poland, Portugal, Slovakia and Sweden and12 months in other countries
      2. *1 twelve (12) months for all other Goods including Branded Goods and/or Lifestyle Collections/Merchandise
    3. Your warranty may be transferred to another person in a one-time transfer. This transfer is to allow the purchase of gifts where the ownership of the Goods are passed from one person to another.
    4. This warranty does not apply to and does not cover damage or defects arising from:
      1. fair wear and tear
      2. inappropriate storage or use of the Goods or anything external to the item itself.
      3. accident, misuse, neglect, or damage by you or any third party.
      4. use for purposes or in a manner other than as recommended or intended by the manufacturer or failure to follow the manufacturer's instructions.
      5. damage caused by failure to follow the manufacturer's care instructions or from use of inappropriate cleaning products or those of a corrosive and/or abrasive nature.
    5. To make a warranty claim you should contact us and;
      1. Supply details of the warranty claim, which include your personal details.
      2. Follow our return instructions.
      3. Include details of when and where you bought the Goods and a copy of your receipt or online order number.
      4. You may be given a returns identification number, please include this number within the package and take not of this for your reference
      5. Retain the proof of postage/carrier return.

RIGHT TO CANCEL AND REFUND POLICY FOR EXPERIENCES

  1. Cancellation Right
    1. Although Experiences are services related to leisure activities, consumers ordering Experiences at a distance such as via telephone or online (distance orders) may cancel an order for an Experience within thirty (30) days of the Order Acknowledgment provided that the Experience has not already started or completed even if the cancellation period is still running.
    2. All orders for Experiences may also be cancelled in the following circumstances;
      1. we have told you about an upcoming change to the Experience or these Purchase Terms and Conditions which you do not agree to (see clause 6. i. above);
      2. we have told you about an error in the price or description of the Experience you have booked, and you do not wish to proceed;
      3. we cannot provide the Experience or part of the Experience in accordance with your booking because of events beyond our control;
      4. we have suspended provision of the Experience for technical reasons, or we notify you that we are going to suspend the Experience, in each case for a period of more than four (4) weeks.
    3. There is a general right to cancel an order outside the thirty (30) day period and before the Experience has commenced but the amount of the refund will be different as set out in clause 19 below.
    4. If you cancel, you must also return any free gift or promotional product received by you as a result of the order. We may charge you a reasonable amount for the free gift or promotional product if you do not return it.
    5. Cancellation of an order for an Experience will not affect any order of Goods in the same order unless you also expressly cancel the Goods. The terms relating to cancellation of a Goods are dealt with above at clause 15.
    6. Please note that the right to cancel does not apply to orders for personalised or custom-made Experiences.
  2. Refunds
    1. If you cancel in accordance with clauses 18. a., b. & c. above and subject to 18. e., we will refund the price of the Experience in full. All refunds will be made by the payment method which you originally used to purchase the Experience.
    2. If you cancel at any other time, the refund policy is as follows;
      1. If twenty-eight (28) days or more prior to the date of the Experience, we will refund you the price paid for the booking by the method you used for payment however, we may deduct any sums, including expenses, which have already been paid by us or our suppliers in relation to the Experience and which are non-refundable.
      2. If less than twenty-eight (28) days prior to the date of the Experience, you will be charged the total price for the Experience.
    3. We will make any refunds due to you as soon as possible. If you are exercising your rights pursuant to clauses18. a., b. & c. your refund will be made within fourteen (14) days of you telling us.

OUR RIGHTS TO CANCEL THE EXPERIENCE BOOKING

  1. Our cancellation rights
    1. We may cancel an Experience booking at any time by writing to you if:
      1. you do not make any payment to us when it is due and you still do not make payment within seven (7) days of us reminding you that payment is due;
      2. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide you with the Experience; or
      3. we are unable, for reasons beyond our control, to fulfil your booking and provide you with the relevant Experience.
    2. If we cancel a booking in any of the situations set out in clause 20. a. above, we will refund any money you have paid in advance.

CONDITIONS SPECIFIC TO MANUFACTURING EXPERIENCE TOURS

  1. Pre-conditions
    1. Please be aware that open toe shoes, sandals and shorts are not permitted in any of the manufacturing facilities, arms and legs must be covered and shoes must be flat and suitable as the tour may involve walking significant distance. Please be aware that some routes follow overhead walkways.
    2. Cameras, video recorders or any type of recording or photography device or mobile phone are strictly prohibited in all the manufacturing facilities and their surrounding areas.
    3. There are no facilities at the centres for secure storage of personal items.
    4. Due to on-site security restrictions, handbags, rucksacks and all other types of hand luggage are prohibited in all manufacturing areas.
    5. To avoid any damage to a production vehicle during the manufacturing tour, we will supply protective over wear to cover items such as watches, jewellery and belt buckles. However, we would suggest that such items be left securely at home where possible.
    6. Please be aware that pacemakers may be affected in certain areas of the production facilities by certain electronic manufacturing equipment.
    7. Areas of the manufacturing tour may not be suitable for expectant mothers, please contact the centre prior to visit.
    8. Children aged 10 and over are permitted to accompany their parents or guardian at the prevailing rate.
    9. Entry may be subject to waivers and conditions being signed.

HOW WE MAY USE YOUR PERSONAL INFORMATION

  1. Personal data
    1. We will only collect personal data that is required to deliver the Goods and Experiences that you have requested. We will keep your personal data for as long as we need it to provide these goods and experiences. We may also keep it to comply with our legal obligations, respond to queries and resolve any disputes, to meet our legitimate interests and to enforce our rights.
    2. We may share your personal data:
      1. with those third parties who need to handle it so we can provide to you the products, services you have signed up to or requested, for example, payment processing providers;
      2. with Jaguar Land Rover group companies in line with the data uses set out in our Privacy Policy;
      3. with third parties in the event we sell or buy any business or assets;
      4. if we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation or requests, or in order to enforce these Terms or to investigate actual or suspected breaches.
    3. We have safeguards in place with our service providers to ensure that your data is kept securely and used in accordance with the purposes set out in our Privacy Policy.
    4. For full details on how we will use personal data supplied to us via our UK websites, using the links below.

 

Click here to read our Privacy Policy

Click here to read our Cookie Policy

 

OTHER TERMS 

  1. Other Terms
    1. We may not necessarily keep a copy of these Purchase Terms and Conditions with your order. We advise you to print a copy of them so you can refer to them in the future.
    2. All communications between us and all contracts formed between us will be made and conducted in the English language.
    3. Any notices we send to you will be sent to the most recent e-mail address or postal address provided to us by you.
    4. We may transfer our rights and obligations under these Purchase Terms and Conditions to another organisation.
    5. You may only transfer your rights or your obligations under these Purchase Terms and Conditions to another person if we agree to this in writing.
    6. If we do not insist immediately that you do anything you are required to do under these Purchase Terms and Conditions, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Experience, we can still require you to make the payment at a later date.
    7. Neither you nor us intend that these Purchase Terms and Conditions other than the twelve/twenty-four (12/24) month warranty as set out in that section, or any contract formed between you and us for the supply of goods or services by us to you will be enforceable by anyone except you and us.
    8. Each element of these Purchase Terms and Conditions operates separately. If any court or relevant authority decides that any of them (or any part of them) are unlawful or unenforceable, the remaining terms (or part of them) will remain in full force and effect.
    9. Nothing in these Purchase Terms and Conditions or our contract gives you any rights in respect of our intellectual property (or that of third parties who grant us rights to use their intellectual property), other than the right to proper use and enjoyment of the goods you have purchased from us.
    10. The laws of England apply to these Purchase Terms and Conditions and our contract.
    11. If any disputes arise between you and us in relation to these Purchase Terms and Conditions and our contract and you want to take court proceedings, then we agree that those proceedings may be brought in the courts of England and Wales. However, either you or us may bring proceedings in any other courts which have jurisdiction under applicable law. You may prior to taking court proceedings refer your case to Alternative Dispute Resolution (ADR). Your local Citizens Advice Bureau can identify an independent ADR adjudicator or you may refer to the EU Commission’s Platform here.

For details of your legal rights, please contact Citizens Advice Bureau or visit the Trading Standards website.